MICROCHIPS AND SCANNERS
Answers to the most common questions regarding AKC Reunite’s pet microchips and universal microchip scanners.
You can call us at 800-252-7894 and we can see if we can find your pet’s microchip ID record by your phone number or email address. If we cannot, we suggest you have your vet scan the microchip to get the number, and then we’d be happy to look it up. FYI, Banfield pet hospitals have universal scanners and are happy to scan a pet a no charge.
If your pet has a microchip with prepaid enrollment, you will not be charged an enrollment fee to enroll your pet. Whoever purchased the microchip paid for the pet’s enrollment in advance.
We enroll any brand of microchip and charge no annual fees.
Any microchip not sold by AKC Reunite.
AKC Reunite microchips can be read by universal scanners. If your pet’s microchip is not being read, please contact us at 800-252-7894 or microchip@akcreunite.org with:
- Your pet’s ID number
- Who (i.e. name of veterinary practice) was unable to detect the microchip
- The brand/type of microchip scanner used to detect and read the microchip
With this information, a team member will help you identify if there is a problem with the microchip or if it is another issue. Many times there is nothing wrong with the microchip and all is okay, but the scanner used is very old and outdated. In rare instances, the microchip may have shifted after implantation and is not located at its original implantation site.
If a pet is enrolled under your name or organization as the Primary Contact, records can be updated through the Online Records System.
STILL NEED HELP?
Send us a message and we will get back to you on the next business day.
