TRUSTED BY OVER 11,378,962 PET OWNERS WITH OVER 744,092 REUNIONS

Routine maintenance is scheduled Friday, January 19 starting at 11:00pm until 7:30am EST. Credit card payment processing may not be available during this time. We thank you for your understanding and apologize for any inconvenience this may cause.

TRUSTED BY OVER 11,378,962 PET OWNERS WITH OVER 744,092 REUNIONS

Hub Transfer – FAQ

PET ENROLLMENT TRANSFER

Pet Professionals please use your HUB account for fast, efficient transfers!

What is my HUB account?

Your HUB Account is your free, private online portal to enroll your pet’s to their forever homes!

With just a few clicks, the pets you microchip will leave your care with a lifetime of AKC Reunite Pet Recovery Service protection, with no annual fees!

Login with Your PIN Code here.

How do I get my PIN Code?

Please call your Sales Representative at 800-252-7894 or complete this form for your PIN Code. AKC Reunite Sales Office hours are Monday-Friday, 8:30 am to 5 pm Eastern.

How long will my transfer request take to process?

You can let us know if you have supporting documentation to review when submitting your transfer request. After you enter the primary contact information for the transfer, a “pop-up” will appear:

On this “pop-up” you can let us know you are forwarding any surrender documentation or similar. By checking this box on the “pop-up” you will delay us from contacting the Primary Contact on file so we can have time to review your documentation.

Otherwise, the transfer process may take up to 35 days.

STILL NEED HELP?

Contact us at any time, any day at 800-252-7894.

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