AKC Reunite microchips can be read by universal scanners. If your pet’s microchip is not being read, please contact us at 800-252-7894 or email@example.com with:
- Your pet’s ID number
- Who (i.e. name of veterinary practice) was unable to detect the microchip
- The brand/type of microchip scanner used to detect and read the microchip
With this information, a team member will help you identify if there is a problem with the microchip or if it is another issue. Many times there is nothing wrong with the microchip and all is okay, but the scanner used is very old and outdated. In rare instances, the microchip may have shifted after implantation and is not located at its original implantation site.