Online Records System – FAQ 2019-06-26T14:54:26+00:00

FAQ Home


Answers to the most common questions regarding AKC Reunite’s Online Records System.

Why do I need an Online Records Account? 2019-02-20T13:36:24+00:00

An Online Records Account allows you to update your pet’s record and upload a picture of your pet.

Why don’t you recognize my email address? 2019-02-20T13:36:35+00:00

You may not have yet password protected your email address with us. You first need to set up and secure your online account. Once logged into your online records account, you will add your pet’s record by providing their Microchip ID and Enrollment Key found on your Enrollment Confirmation. Then you will be all set to manage your records at any time online.

Why isn’t my pet’s record in my account? 2020-02-20T15:41:38+00:00

Please verify you have an ORS account. If you are attempting to log in with the email address that you received the enrollment confirmation for your pet or our update and birthday emails for your pet but are receiving an error message, this may indicate that you have not yet set up a password protected ORS account.

If you have successfully logged in to your account, please select “Add Enrolled pet to account” on the left side of your account page. You will need to provide your pet’s ID number, your last name, zip code and the enrollment key. The enrollment key can be found on your enrollment confirmation email OR you can select to have an email sent with this information.

If you have tried the steps above and are still not able to link your pet to your ORS account, please fill in form below and we will confirm your pet’s addition to your account shortly.

I cannot find my Enrollment Key 2020-02-20T15:27:04+00:00

Your pet’s Enrollment Key should be printed on your pet’s enrollment confirmation. If you are not able to locate this information you can select the second option on the “Add Enrolled pet to account page”, which will send the enrollment key to the primary contact’s email address on file for the pet.

If you have requested an email with your pet’s enrollment key and do not receive one within 15 minutes, it is possible that your email address is not listed on the pet’s enrollment. Please give us a call and we are happy to assist, 800-252-7894.

How do I change my password? 2019-02-20T13:37:47+00:00

To change your password in your online account, click the “Update Account” button on the left or using the top menu “Account…Update” then type in a new password, confirm the password, and then click the Update Account button to save the changes.

How do I contact AKC Reunite when my pet goes missing? 2019-09-26T14:36:24+00:00

Report your pet lost immediately in your Online Records Account, or by calling AKC Reunite at 800-252-7894, or by clicking here. When your pet is reported found, we will call, text and email you so please verify your contact information is complete and up to date. Also, add AKC Reunite’s phone number (800-252-7894) to your mobile address book so that you will recognize us when we call you.

I have a different question 2019-06-26T14:55:30+00:00


Please let us know what you would like to update inside your Online Records System account. We will get back to you within 24 hours. For immediate assistance, please call our toll-free number at 800-252-7894.