Collar Tags and Dog Collars – FAQ 2019-03-14T11:42:02+00:00

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Collar Tags and Dog Collars

Answers to the most common questions about AKC Reunite’s collar tags and dog collars.

How do I get a collar tag or reflective dog collar? 2019-02-20T13:31:25+00:00

First your pet must be enrolled with AKC Reunite’s 24/7 recovery service.  Click here to enroll.

To order a replacement collar tag, go here or call 800-252-7894. Each collar tag and reflective dog collar is a custom item and is not eligible for return.

When will I get my pet’s collar tag or reflective dog collar? 2019-02-20T13:31:41+00:00

On eligible enrollments, an AKC Reunite collar tag will be sent to you. We will email you a shipment confirmation within 3-5 business days of your order receipt. If two weeks have passed since receiving your shipment confirmation email and you have not received your pet’s collar tag via USPS, please call us at 800-252-7894.

Does the ID plate slide on the dog’s collar? 2019-02-20T13:31:49+00:00

No. The ID plate is securely fastened into the collar.

How do I replace my pet’s collar tag? 2019-02-20T13:31:56+00:00

AKC Reunite has a wide array of collar tag options that you can choose from. You can choose your style of tag and have the option to add your pet’s name to the tag, too.

I want to order another collar tag silencer 2019-02-20T13:32:05+00:00

Our silencers are not yet available by themselves on our website. You may call us any time at 800-252-7894 to order the correct silencer to go with the tags you have.

What is your aluminum, nickel alloy and stainless steel collar tag warranty? 2019-02-20T13:32:19+00:00

The tag you ordered from us is guaranteed for 18 months. If your pet’s tag is defective, please call us at 800-252-7894 or email and we can place a warranty order for a new tag. You should receive an email confirmation in 3-5 business days to let you know that your new tag has shipped.

My pets plastic collar tag needs to be replaced 2019-02-20T13:32:26+00:00

The plastic tag that came with your pet’s microchip provided immediate identification but is not a long term, durable tag.

AKC Reunite has a wide array of collar tag options that you can choose from. You can choose your style of tag and have the option to add your pet’s name to the tag, too.

I did not receive my collar tag 2019-02-20T13:32:35+00:00

Tags ship within 3-5 business days. You should receive the tag you ordered from us via USPS within 21 days of placing your order. Please contact us at 800-252-7894 if 21 days have passed and you have not received your collar tag.

STILL NEED HELP?

Send us a message and we will get back to you within 24 hours. For immediate assistance, please call our toll-free number at 800-252-7894.

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