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TRUSTED BY OVER 10,567,410 PET OWNERS WITH OVER 687,171 REUNIONS

Collar Tags and Dog Collars – FAQ2023-04-12T13:30:01-04:00

Collar Tags and Dog Collars

Answers to the most common questions about AKC Reunite’s collar tags and dog collars.

How do I replace or order another collar ID tag or reflective dog collar for my pet?2022-05-04T12:02:06-04:00

AKC Reunite has a wide array of collar tag options that you can choose from. You can choose your style of tag and have the option to add your pet’s name to the tag on many of our designs, too. You can check out our wide array of Pet ID options and order a replacement tag here or through your ORS Account. Or you can call 800-252-7894 for assistance.

My pets plastic collar tag needs to be replaced2019-02-20T13:32:26-05:00

The plastic tag that came with your pet’s microchip provided immediate identification but is not a long term, durable tag.

AKC Reunite has a wide array of collar tag options that you can choose from. You can choose your style of tag and have the option to add your pet’s name to the tag, too.

Does the ID plate slide on the dog’s collar?2019-02-20T13:31:49-05:00

No. The ID plate is securely fastened into the collar.

How do I adjust my dog’s collar?2022-05-04T12:04:28-04:00

Watch our collar demonstration video.

What is your aluminum, nickel alloy and stainless steel collar tag warranty?2022-05-04T12:06:07-04:00

The tag you ordered from us is guaranteed for 18 months. If your pet’s tag is defective, please call us at 800-252-7894 or email tags@akcreunite.org and we can place a warranty order for a new tag. After receiving your warranty order confirmation, we will email you a shipment confirmation in 3-5 business days to let you know that your new tag has shipped.

When will I get my pet’s collar tag or reflective dog collar?2019-02-20T13:31:41-05:00

On eligible enrollments, an AKC Reunite collar tag will be sent to you. We will email you a shipment confirmation within 3-5 business days of your order receipt. If two weeks have passed since receiving your shipment confirmation email and you have not received your pet’s collar tag via USPS, please call us at 800-252-7894.

I did not receive my pet’s collar tag2023-04-12T13:43:43-04:00

Tags ship within 3-5 business days. You should receive the tag you ordered from us via USPS within 21 days of placing your order. Please contact us at 800-252-7894 if 21 days have passed and you have not received your collar tag. Or, you can contact us online and we will reply Monday – Friday between 8:30 AM and 5 PM Eastern.

  • Please confirm your USPS shipping address:

I want to order another collar tag silencer2019-02-20T13:32:05-05:00

Our silencers are not yet available by themselves on our website. You may call us any time at 800-252-7894 to order the correct silencer to go with the tags you have.

How do I get a collar tag or reflective dog collar?2024-02-05T14:17:49-05:00

First your pet must be enrolled with AKC Reunite’s 24/7 recovery service.  Click here to enroll.

To order a replacement collar tag, go here or call 800-252-7894. Each collar tag and reflective dog collar is a custom item and is not eligible for return.

STILL NEED HELP?

Send us a message and we will get back to you by the next business day. For immediate assistance, please call our toll-free number at 800-252-7894.

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