On eligible enrollments, an AKC Reunite collar tag will be sent to you. We will email you a shipment confirmation within 3-5 business days of your order receipt. If two weeks have passed since receiving your shipment confirmation email and you have not received your pet’s collar tag via USPS, please call us at 800-252-7894.
Does the ID plate slide on the dog’s collar? Mike Pohlman
The tag you ordered from us is guaranteed for 18 months. If your pet’s tag is defective, please call us at 800-252-7894 or email and we can place a warranty order for a new tag. You should receive an email confirmation in 3-5 business days to let you know that your new tag has shipped.
My pets plastic collar tag needs to be replaced Mike Pohlman
Tags ship within 3-5 business days. You should receive the tag you ordered from us via USPS within 21 days of placing your order. Please contact us at 800-252-7894 if 21 days have passed and you have not received your collar tag.
STILL NEED HELP?
Send us a message and we will get back to you within 24 hours. For immediate assistance, please call our toll-free number at 800-252-7894.