FAQ 2018-04-11T09:14:55+00:00

AKC Reunite has been the way home for lost pets since 1995. Whether you are a pet owner or pet professional, we are here to help. Our FAQ will help answer any questions you might have about our pet microchip products, reward programs or lost pet recovery service.

If there is a question we don’t cover in our FAQ, please contact us at 1-800-252-7894 or submit your inquiry and we will be happy to help you!

What happened to AKC CAR? 2015-01-26T15:35:15+00:00

AKC Companion Animal Recovery changed its name to AKC Reunite in September 2013. We remain the nation’s largest not for profit 501(c)3 pet microchipping and recovery service with the mission of identifying and reuniting lost pets with their families.

What should I do if my pet is lost? 2013-09-10T07:35:54+00:00

Contact AKC Reunite at 800-252-7894 immediately.  For more information click here.

What should I do if I find a pet? 2013-08-23T10:38:54+00:00

It is extremely important to get a loose pet to a protected area and off of the streets for its safety.  If you feel safe, slowly approach any loose animal. Otherwise call animal control for assistance.

Call any phone numbers on the pet’s identification tags, or take the pet to a veterinarian to be scanned for a microchip.

If you take any pet into your home for temporary shelter, keep the pet separate from your family members and pets. You cannot know how any pet will react in an unfamiliar place around new people or pets.

What happens when my pet is found? 2013-09-18T16:25:04+00:00

When your pet’s identification number is called in to the recovery hotline, AKC Reunite will immediately call you. We also send text messages and emails to you if that information is on your record. If you are not home, we will try to reach your alternate contact. This is why it is very important that you keep AKC Reunite updated of any contact changes. You can update your pet’s record any time by going online or sending updates to found@akcreunite.org. AKC Reunite’s 24-hour recovery hotline is listed on all AKC Reunite–issued collar tags and collars.

Why should I enroll my pet? 2017-06-20T12:16:18+00:00

A microchip without an enrollment is like an ID card with no name or address. Without entering your contact information in our recovery service database, if your pet is lost and its microchip is scanned, we will have no way to reunite you with your lost pet.

How do I enroll my pet? 2018-07-20T09:39:32+00:00

Go to www.akcreunite.org/enroll and you can either enroll online or download a paper application to send back to us.

What is a Microchip with Prepaid Enrollment? 2013-08-23T10:43:07+00:00

If your pet has a microchip with prepaid enrollment, you will not be charged an enrollment fee to enroll your pet.  Whoever purchased the microchip paid for the pet’s enrollment in advance.

What brands of microchips do you enroll? 2013-08-23T10:43:26+00:00

We enroll any brand of microchip and charge no annual fees.

How do I get a collar tag or reflective dog collar? 2018-07-20T09:37:47+00:00

First your pet must be enrolled with AKC Reunite’s 24/7 recovery service.  Click here to enroll.

To order a replacement collar tag, go here or call 800-252-7894. Each collar tag and reflective dog collar is a custom item and is not eligible for return.

Do you charge Annual Fees? 2013-08-23T10:44:44+00:00

We enroll any brand of microchip and do not charge annual fees.

Do you charge Record Update Fees? 2013-08-23T10:45:08+00:00

We enroll any brand of microchip and do not charge record update fees for as long as you own your pet.

Why do I need an Online Records Account? 2013-08-23T10:45:48+00:00

An Online Records Account allows you to update your pet’s record and upload a picture of your pet.

I have questions about traveling with my pet. 2017-06-20T12:16:18+00:00

Go here for information on pet travel and microchips.

What is the Lost Pet Alert? 2017-06-20T12:16:18+00:00

A Lost Pet Alert is a service that complements your pet’s microchip enrollment by broadcasting your lost pet’s information to a participating network of animal shelters, veterinarians and pet lovers in your immediate area. It also includes a Lost Pet Poster pdf that may be printed for distribution in your area. Click here for more information.

What is the Reuniters Lost Pet Alert Network? 2017-06-20T12:16:18+00:00

The Reuniters Lost Pet Alert Network is our nationwide network of shelters, veterinarians, rescues and pet lovers who proactively help missing pets be reunited with their family. You now can be a part of these happy reunions when you join the Reuniters Lost Pet Alert Network at insert page.  As a part of our Reuniters network, you will receive an email only when a pet goes missing in your immediate area. The email will include a description and photo of the lost pet so you can keep a look out to help with the pet’s safe return home.

What is the Pet Poison Helpline? 2018-09-27T15:56:05+00:00

Upgrade your AKC Reunite enrollment to include a subscription for 24/7 emergency treatment advice from the Pet Poison Helpline for the life of your pet. After adding this life-saving service for only $15, a simple call to AKC Reunite at 800-252-7894 with your pet’s identification number will give you access to the best toxicology resources 24/7/365, whenever it is your time of need. This subscription is a superior supplement to your veterinarian’s professional care. Pet Poison Helpline experts walk you through recommended steps to treat your pet and are also available to discuss the case and course of treatment with your veterinarian.

What should I do if I am going to sell or give-away my pet? 2017-06-20T12:16:18+00:00

You will want to complete a transfer form so the new pet owner can enroll the pet with their contact information. Link to Transfer page.

I cannot find my Enrollment Key 2013-08-23T10:49:09+00:00

Your pet’s Enrollment Key should be printed on your pet’s enrollment confirmation.  If you do not have your pet’s Enrollment Key, you can call 800-252-7894.

When will I get my pet’s collar tag? 2017-08-23T12:04:03+00:00

On eligible enrollments, an AKC Reunite collar tag will be sent to you. We will email you a shipment confirmation within 3-5 business days of your order receipt. If two weeks have passed since receiving your shipment confirmation email and you have not received your pet’s collar tag via USPS, please call us at 800-252-7894.

A scanner is not reading my pet’s microchip. 2013-09-05T12:48:09+00:00

AKC Reunite microchips can be read by universal scanners.  If your pet’s microchip is not being read, please contact us at 800-252-7894 with your pet’s ID number, who was unable to detect the microchip and the brand/type microchip scanner used.  A consultant will help you identify if there is a problem.

Do you work with any Shelter Management software programs? 2013-08-23T10:55:01+00:00

Yes.  We can upload microchip enrollments directly from Chameleon pet shelter management software.  Please contact a sales consultant at 800-252-7894 or microchip@akcreunite.org  for more information.

What is a PIN Code? 2017-06-20T12:16:18+00:00

PIN Codes are assigned to pet professionals, like veterinarians, shelters, rescues and breeders. A PIN Code is your unique Professional Identification Number that links you to:

  • Your personal portal to quickly enroll pets’ microchips so they are immediately protected by our 24/7 recovery service.
  • A tracking system for microchips that you have purchased and enrolled.

Your PIN Code login information should be considered confidential and should not be shared with others.

How do I register to be in the PIN Code Program? 2013-09-05T12:51:13+00:00

Go to: http://awsp1.akcreunite.org/HUB or call your Sales Consultant at 800-252-7894.  AKC Reunite Sales Office hours are Monday-Friday, 8:30 am to 5 pm Eastern.  If you forget your PIN Code, please do not create a new one.  Call AKC Reunite at 800-252-7894 for assistance.

Why should I enroll with my PIN code? 2017-06-20T12:16:18+00:00

By enrolling your clients’ microchips with your PIN Code, you will be able to track which pets are enrolled and which pets are not.  Enrollment is critical to successfully reunite lost pets with their owners.

Your PIN Code also gives you access to the Enrollment Rewards program,  rewarding you for enrolling other brands of microchips with AKC Reunite while avoiding their annual fees for your clients.

What is Enrollment Rewards? 2015-01-26T15:39:52+00:00

Enrollment Rewards is a points program that thanks you for enrolling eligible microchips with AKC Reunite.  Enrollment Rewards points are redeemable for select AKC Reunite microchipping products or free ground shipping on your next order.

You earn Enrollment Rewards for:

  1. An AKC Reunite microchip that you purchase and enroll with the standard enrollment fee paid = 1 point.  Note, microchips with prepaid enrollments do not earn points.
  2. Non-AKC Reunite microchip enrolled with your PIN Code and the standard enrollment fee paid =1 point
  3. Every new friend or colleague you refer that purchases AKC Reunite microchipping products according to Program Terms = 5 points
How do I earn Enrollment Rewards points for referrals? 2017-06-20T12:16:18+00:00

It is simple! When you provide a potential client’s contact information to AKC Reunite via our referral form or any new client provides your name and phone number prior to placing their first qualifying order, you will earn five points within 60 days after product sale. Referral must be noted prior to qualifying client sale. Purchase must be made within 180 days of referral. Qualifying sale is $45 or greater of microchipping products, before shipping and applicable sales taxes. Five points are awarded per new client. Points are redeemable for select microchipping products and are not redeemable for cash. Product returns do not earn referral points.

What do I earn with my Enrollment Rewards points? 2017-06-20T12:16:18+00:00

Enrollment Reward points are redeemable for select AKC Reunite microchipping products or free ground shipping on a product order.

Points Redemption Award*
5 Free Ground Shipping
10 5-ct Box of Indigo Microchips
25 QuickScan 650 Microchip Scanner
25 25-ct Box of Indigo Microchips
50 ProScan 700 Microchip Scanner


Shipping charges apply. You can also upgrade your microchips to include prepaid enrollments for a nominal charge. Enrollment Rewards points have no cash value. Pricing and programs subject to change and can be discontinued at any time without notice.

What if I forget to put my PIN Code on the enrollment? 2013-08-23T11:07:51+00:00

You will still earn a point if you purchased the microchip directly from AKC Reunite and the standard enrollment fee is paid at time of enrollment. Unfortunately, you will not earn a point if a non-AKC Reunite microchip is enrolled without your PIN Code. To ensure you earn all your points, be sure to use the special PIN Code enrollment form provided to you, or enter your enrollments through the HUB, www.akcreunite.org/HUB.

Do microchips with prepaid enrollments earn points? 2015-01-26T15:44:19+00:00

No.  Microchips sold with prepaid enrollments are the best overall value and most convenient for the pet owner since no additional fees are charged when their pet’s microchip is enrolled in our pet recovery service.  Because AKC Reunite microchips with prepaid enrollment are sold at such an incredible value they do not qualify for Enrollment Rewards points.

How do I sign up for Enrollment Rewards? 2015-01-26T15:47:49+00:00

There are two ways

  1. By signing up for a PIN Code.  Go to: http://awsp1.akcreunite.org/HUB or you can contact a Sales Consultant by email or by calling 800-252-7894.  Our Microchip Sales Office hours are Monday through Friday 8:30 am to 5 pm Eastern time.
  1. For any AKC Reunite microchip that you have purchased directly from AKC Reunite and the standard enrollment fee is paid, you are automatically signed up for Enrollment Rewards.
Do transfers earn points in Enrollment Rewards? 2013-08-23T11:09:57+00:00

No. Only initial enrollments earn point in Enrollment Rewards.

What happens if I cannot remember my PIN? 2013-08-23T11:10:20+00:00

Please do not create a new PIN Code.  Call AKC Reunite at 800-252-7894 for assistance.

What is a Non-AKC Reunite Microchip? 2013-08-23T11:10:42+00:00

Any microchip not sold by AKC Reunite.

How do I make changes to an enrollment? 2017-06-20T12:16:18+00:00

If a pet is enrolled under your name or organization as the Primary Contact, records can be updated through the Online Records System.

What are your Refund/Warranty/Return Policies? 2018-07-20T09:34:48+00:00

Click here for Warranty Policy.

Click here for Refund Policy.

Click here for Return Policy.